The benefits of automated invoice processing, and how to measure each

Updated

A business case built on somebody else's benefit figures does not survive its first serious question. Every benefit of automated invoice processing has a measurement you can take in your own team before you buy anything, usually in an afternoon, and taking them yourself changes the conversation entirely. Four benefits, four measurements, and what each one is worth once you have the number.

Less keying: measure minutes per invoice

Time a person through ten invoices from arrival to approval, including the interruptions, and take the median rather than the best. Multiply by monthly volume and by the fully loaded hourly cost of that person. That is your current spend on the mechanical part, and it is the number automation attacks directly. It is also the only benefit that needs no assumptions at all.

Fewer exceptions: measure your match rate

Count what share of last month's invoices had both a purchase order and a goods receipt behind them. That share is the ceiling on how much of your queue could ever clear untouched, and it is usually lower than people expect. If it is low, the benefit of better capture is small and the benefit of fixing purchase-order discipline is large, which is a process answer rather than a software one.

Faster cycle: measure the wait, not the work

Take the elapsed days from invoice received to approved and compare it with the minutes of actual work in that window. The gap is waiting, and waiting is what routing and reminders remove. Teams are often surprised that the work is under fifteen minutes and the elapsed time is eleven days, which tells you exactly where to aim.

Questions people ask about benefits of automated invoice processing

Which benefit should lead the business case?

The labour saving, because it is arithmetic from your own figures and nobody can argue with it. Cycle time and control belong in the case but as capabilities gained rather than as invented dollar values.

How do I count exceptions?

Count invoices that could not be paid without somebody intervening beyond a routine approval, and record the reason for each for one month. The reason breakdown is usually more useful than the total.

Is there a benefit if our volume is low?

The labour saving scales with volume, so at low volume the case rests more on the record and on duplicate prevention. Do the arithmetic rather than assuming either way.

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